Technical Support

Support for contract customers

At LemnaTec, we want to ensure that you to maximise your investment in our technology. To help you achieve this, we offer a comprehensive range of support and maintenance packages that you can confidently rely on.

If you already have a support contract, log your support call here:

Request Support

If you would like to know more about setting up a new support contract, please email us at: Enable JavaScript to view protected content.

Stefan Wolter - Global Customer Service Manager
Stefan Wolter - Global Customer Service Manager

Our Service Levels

Basic

This package provides 2 scheduled visits each year and includes basic cleaning and annual replacement of lighting modules.

Basic+

This package provides 2 scheduled visits each year and includes additional cleaning, annual replacement of lighting modules and reconfiguration of selected image acquisition settings.

Premium

This package provides 4 scheduled visits each year and includes complete cleaning, annual replacement of lighting modules and reconfiguration of all image acquisition settings. A 25 hour remote support contract is also included.

Remote Technical Support

Remote technical support covers both hardware and software. An allocation of hours is purchased in advance and used when required.

  • Available in 5 or 25 hour blocks
  • 8 hour response time

On-Site Maintenance

Regular preventative maintenance is essential to ensure trouble free operation of your LemnaTec equipment. Worn or faulty parts must be replaced to maintain your system in full working order and preserve the value of your system.

Software Support

The software support contract provides unlimited telephone support, free software updates and bug fixes. Customers with software support contracts also enjoy discounted upgrades to new versions.

Spare Parts & Technical Information

If you require replacement spare parts or technical information please email your request to Enable JavaScript to view protected content.